Refund & Returns

Refund & Returns Policy

We want both you and your pet to be completely satisfied with your purchase.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging where possible.
Proof of purchase may be required.

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photographs where possible. We will work quickly to provide a replacement, exchange, or refund.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed back to your original payment method.

Please note that processing times may vary depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain pet-related items may not be eligible for return once opened or used.

For any questions regarding returns or refunds, please contact:

Email: pawjoypets.support@gmail.com